In most cases, yes. We successfully work with over98% of pet photos. If your photo needs clarification or adjustment, our team will personally reach out before the artist begins.

✨Guide:

1.) Close up time! Be sure your pet's photo is taken in a well lit area. Ideally without a filter and in natural lighting.

2.) Close up and head on, showing as much of the ears, head, neck, and chest as possible. This will allow us to get a good crop of your pets face. 

3.) Avoid overhead, overly filtered or blurry photos. We are typically unable to illustrate photos of your pet lying down.

Each piece is created byindependent artists from around the world, carefully selected for their craftsmanship, emotional depth, and unique style. Your memorial is never mass-produced.

Artwork creation typically takes 7–14 business days, depending on the style and complexity. Once completed, delivery times vary by product type and location. You’ll receive updates throughout the process.

Most items are custom-made and cannot be returned or refunded, including digital artwork in holographic products.

If you need to change your order, please email hello@everpetmemories.com within 30 minutes of placing it. After this window, changes — including address updates — may no longer be possible. Approved changes may result in shipping delays.